97hi77 Privacy Policy

1  Introduction and  Scope

97hi77 is a trusted online gaming and betting platform operated specifically for users in Bangladesh. We place the highest priority on protecting our users' privacy. This privacy policy describes how 97hi77 collects, uses, stores, and protects your personal information.

By using our website 97hi77.cam or registering an account, you are considered to have agreed to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team for any questions.

This policy applies equally to all services, games, promotions, and payment processes on 97hi77. We may update this policy from time to time and will notify you appropriately of any changes.

2  What Information We  Collect

When creating an account and using services on 97hi77, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket number or bank account details)
• National ID card or passport details for identity verification (where applicable)
• Messages and requests you provide when contacting us

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system version
• Date and time of access to the platform (Bangladesh Standard Time, UTC+6)
• Pages visited, links clicked, and usage patterns
• Gaming sessions, betting history, and transaction details
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction verification information from payment gateway providers (bKash, Nagad, Rocket)
• Information from authorized third parties for fraud prevention and identity verification

3  Purpose of  Using Your Information

97hi77 has specific and legitimate purposes for collecting your information. We use your personal information for the following reasons:

We will not use your information beyond the purposes listed above. If we need to use your information for any new purpose, we will notify you in advance and obtain the necessary consent.

4  Data  Protection Methods

97hi77 has adopted industry-standard technical and administrative measures to ensure the security of your information:

4.1 Technical Protection

• SSL/TLS Encryption: All data transfers on our platform are secured through SSL encryption.
• Password Hashing: Your password is never stored directly — only strong hashing algorithms are used.
• Two-Factor Authentication: Two-step account verification is available for added security.
• Server Security: Servers are kept secure through regular security audits and firewall protection.
• Data Backup: Regular encrypted backups are created to ensure data is never lost.

4.2 Administrative Protection

• Only authorized staff may access user information on a need-to-know basis.
• All staff receive regular training on data protection.
• Strict confidentiality agreements are in place with all third-party service providers.
• In the event of any data breach, we will act promptly and notify affected users without delay.

5  Data Sharing and  Third Parties

97hi77 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only necessary information is shared with technology partners required to operate our services, such as payment processing companies (bKash, Nagad, Rocket), game software providers, and security service providers. All such partners are bound by contract under our privacy policy.

5.2 Legal Obligations

If we are required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law, we are obligated to comply. In such cases, we will only provide the minimum information required.

5.3 Fraud Prevention

Limited information may be shared with authorized verification bodies where necessary to detect money laundering or fraudulent activity.

Outside the circumstances listed above, 97hi77 will not share your information with any third party without your consent.

6  Cookies and Tracking  Technology

97hi77 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and for core platform functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language settings, and account customizations.
• Analytics Cookies: Used to understand how the platform is used — this information is analyzed in fully anonymous form.
• Security Cookies: Used to detect and prevent fraudulent activity.

6.2 Cookie Controls

You can control or delete cookies other than essential cookies from your browser settings. However, this may limit some features of the platform.

7  Data Retention  Period

We retain your information for as long as it is needed to fulfill the original purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Financial transaction records are retained for a minimum of 5 years after account closure.
• Security Logs: Records of security incidents are retained for a minimum of 2 years.
• Deletion Requests: Where legally possible, information will be deleted within 30 days of your request.

8  Your Rights and  Controls

As a user of the 97hi77 platform, you have the following rights over your own information:

8.1 Right of Access

You have the right to know what information we hold about you. You can obtain a copy of your information by contacting our support team.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or by contacting us.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required by law to retain certain information.

8.4 Right to Opt Out of Promotional Communications

You have the right to stop receiving promotional messages from us at any time. This can be done through account settings or by emailing [email protected].

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is being used, please contact us first. We will work to resolve the matter promptly.

9  Protection of  Minors' Information

97hi77 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor has accessed our platform, we will immediately close that account and delete the associated information.

If you believe a child or minor is using this platform, please contact us immediately.

10  Policy  Changes

97hi77 reserves the right to update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will be revised.
• For major changes, a notification will be sent to your registered email address.
• If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.

We recommend that you review this page regularly to stay informed about the latest privacy policy.

11  Contact  Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Use our live chat service for 24/7 support

We aim to respond to your request within 3 business days of receiving it. Complex matters may take up to 30 days to resolve.