97hi77 Terms and Conditions

1. General Introduction and Acceptance

97hi77 is an online casino and betting platform operated specifically for the Bangladesh market. These terms and conditions ("Terms") form a binding legal agreement between you ("User") and the 97hi77 platform ("we", "us", "our").

By visiting the 97hi77 website, creating an account, or using any game or service, you will automatically be considered to have accepted these Terms. If you disagree with any part of these Terms, please refrain from using our platform.

These Terms may be updated from time to time. Continuing to use the platform after any changes will be considered automatic acceptance of the revised Terms.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on the 97hi77 platform and use any gaming or betting service, you must be at least 21 years of age. Any attempt by minors to open an account will be immediately cancelled and the associated funds will not be returned.

2.2 One Account Policy

Each user may open only one account. If a single person holds multiple accounts, all accounts will be permanently closed and all balances and bonuses may be forfeited.

2.3 Accuracy of Information

All information provided at registration must be true, accurate, and complete. If an account is created with false information, we reserve the right to immediately close the account and withhold deposited funds. 97hi77 may request additional documents for identity verification (KYC) at any time.

3. Account Security and Responsibility

It is your responsibility to keep your account password and login information completely confidential. You will be solely responsible for any activity carried out from your account, whether authorised or not.

• Sharing your account details with any third party is strictly prohibited.
• If you suspect unauthorised access to your account, you must notify our support team immediately.
• 97hi77 will never ask for your password via email or message.
• Using a strong and unique password is recommended.

4. Deposits, Withdrawals and Payments

4.1 Deposit Rules

The payment methods currently accepted at 97hi77 are bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 for each method. Transactions will not be completed if the deposit amount does not fall within the specified limits.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Account verification must be completed before making a withdrawal.

• Any active bonus wagering requirements must be met before withdrawing.
• Withdrawal requests from unverified accounts will not be processed.
• Withdrawals will be paid using the same method used for the deposit.
• Additional verification may be required for unusual transactions.

4.3 Currency and Conversion

All transactions on 97hi77 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies will be converted at the applicable exchange rate, and any charges related to conversion will be borne by the user.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

97hi77 offers newly registered members a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus, making your total balance ৳2,000. The wagering requirement for this bonus is 20 times (20x).

• Each user will receive the welcome bonus only once.
• The wagering requirement must be met before bonus funds can be withdrawn.
• Wagering must be completed within 30 days of receiving the bonus, otherwise the bonus will be cancelled.
• Some games may not contribute to bonus wagering — contact support for details.

5.2 Other Promotions

97hi77 regularly runs various promotional offers and special events. Each promotion will have its own terms and conditions, which will be detailed on the relevant promotion page. In the event of a conflict between the general terms and the terms of a specific promotion, the terms of the specific promotion will apply.

5.3 VIP Program

97hi77's VIP program has four tiers: Bronze — weekly cashback up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, and Platinum — up to 1.0%. Moving to a higher tier depends on your gaming activity and time spent on the platform. VIP benefits may change at any time.

6. Gaming Rules

The 97hi77 platform offers various games including slot games, live casino, and cricket betting. Each game has its own rules, which are described in the game interface.

• The outcomes of all games are controlled by a certified Random Number Generator (RNG).
• If the outcome of any game is affected by a technical error, that round will be considered void.
• In live casino games, the dealer's decision will be considered final.
• In cricket betting, if a match is abandoned or regular overs are not completed, bets will be refunded.
• If there is a dispute over any bet, our records will be considered the final evidence.

7. Prohibited Activities

The following activities are strictly prohibited on the 97hi77 platform:

• Money laundering or transactions involving illegal funds.
• Operating an account using another person's identity.
• Exploiting the bonus system to gain an unfair advantage ("bonus hunting").
• Placing bets automatically through software or bots.
• Attempting to breach the platform's security systems.
• Engaging in fraudulent conduct toward other users.
• Operating multiple accounts from the same device or network.
• Exploiting technical vulnerabilities of the platform.

If any of the above prohibited activities are proven, the account will be permanently closed and all balances may be forfeited.

8. Account Suspension and Closure

97hi77 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or incomplete information.
• Suspicious or fraudulent activity.
• Direction from a legal authority.
• If the account remains inactive for an extended period.

You may also request closure of your account at any time through support. Upon account closure, any pending bonuses will be forfeited, however any valid balance will be returned.

9. Privacy and Data Protection

97hi77 is committed to protecting your personal information. We use SSL encryption technology to keep your data secure. For detailed information about our data collection, processing, and storage, please read our Privacy Policy page.

• Your information is not sold to third parties.
• Information is used only for providing services, ensuring security, and fulfilling legal obligations.
• Information may be disclosed upon valid request from a legal authority.

10. Limitation of Liability

97hi77 accepts no liability for the following:

• Any loss caused by technical issues or loss of internet connection.
• Loss arising from unauthorised third-party access (where the user themselves has compromised security).
• Financial loss resulting from the user's own decisions.
• Delays or failures by third-party payment providers.

97hi77 services are provided on an "as is" basis. Uninterrupted service cannot be guaranteed, however we always strive to ensure the highest quality of service.

11. Responsible Gaming

97hi77 believes that gaming should be an entertainment activity, not a source of income. We encourage all our users to game responsibly.

• Only bet an amount of money that you are prepared to lose.
• Set a specific limit on the amount you spend on gaming.
• If you notice signs of gaming addiction, seek help immediately.
• Contact our support team for account self-exclusion.

Read our Responsible Gaming page for more details.

12. Dispute Resolution

In the event of any dispute or complaint, please first contact our customer service team. We aim to respond to complaints within 48 hours.

If the matter is not resolved through customer service, the dispute will be referred to a neutral mediator with the consent of both parties. The mediator's decision will be considered binding on both parties.

• Time limit for raising a dispute: within 30 days of the incident.
• Relevant funds may be held during the dispute resolution period.
• Our system logs and records will be considered primary evidence in dispute resolution.

13. Changes to Terms

97hi77 reserves the right to modify, add to, or cancel these terms and conditions at any time. For significant changes, we will publish a notice on the website or notify you by registered email.

Continuing to use the platform after any changes will be considered acceptance of the new terms. It is advised to visit this page regularly to stay updated on the latest terms.

14. Contact

For any questions or comments regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali is available 24/7

Our customer service team is active seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).